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ABOUT ELEMENTAL

At Elemental, we ensure our manufacturing processes, along with every other component of our business, are held to the highest of standards, including ethical and environmental practices.

Our bottles are designed, engraved, and printed in California, and manufactured in China.

Hydration & Care

We recommend hand washing our water bottles. With the exception of the natural stainless steel, all our hydration products feature either a water-based paint followed by a clear protective coating, or a powder coating, which can deteriorate when regularly exposed to high water temperatures and the rigorous environment of a dishwasher. For best results, wash your Elemental product with a long-handled soft bristle brush, soap, and warm water.

For a more detailed explanation, read The Most Effective Way to Keep Your Water Bottle Clean.

No. When water expands into a solid, it can damage the structure of the bottle.

No. All Elemental hydration products are made of stainless steel, and are not made for the microwave.

Our bottles and tumblers are all designed to carry carbonated beverages.

Health & Safety

Every Elemental hydration vessel is produced with high quality 18/8 stainless steel. Our sport caps are made of polypropylene #5. This plastic has been tested and is not known to leach any harmful chemicals or cause any health risks. It carries no bisphenols (BPA, BPS, etc), estrogenic activity (EA or estrogen leaching), or androgenic activity (AA or testosterone leaching).

The current Elemental water bottles have a powder coat finish. The coating is first applied as a dry powder and then cured under heat. Powder coat finishes are typically tougher and longer lasting than traditional paint.

Not on our watch! We use the best materials in our products here at Elemental. Our products are safe for you and good for the environment.

Elemental steel products and polypropylene lids have all been tested and carry no bisphenols (BPA, BPS, etc), estrogenic activity (EA or estrogen leaching), or androgenic activity (AA or testosterone leaching).

Buyer’s Guide

You can purchase a digital gift card here. To redeem a gift card, you can enter in your gift card code once you have selected product to buy, and are on the shopping cart page online.

To apply a coupon code, enter the code in the “discount code” box on the shopping cart page online and click "apply". Your total will adjust automatically.

My Account & Order Status

You don’t have to create an account. But creating an account allows you to track your order, save your shipping information (to make future orders easier), and view your order history.

You can purchase a digital gift card here. To redeem a gift card, you can enter in your gift card code once you have selected product to buy, and are on the shopping cart page online.

To apply a coupon code, enter the code in the “discount code” box on the shopping cart page online and click "apply". Your total will adjust automatically.

To edit account information, log-in to your account. From there you can edit your information. If you need help changing other information please email us at info@elementalbottles.com

If you have forgotten your password, enter your email on the “Log in” page. We will send you an email that will walk you through the process of resetting your password.

You can check the status of your order by going to the “Account Dashboard” and then selecting “View Order.” This will take you to a page that provides your status and tracking information, if applicable.

Shipping & Returns

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you ordered a custom engraved product, then unfortunately we can not accept a return unless we made a mistake with the engraving content.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@elementalbottles.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elementalbottles.com and after approval send your item to: 16540 Harbor Blvd. Suite H, Fountain Valley, CA 92708.

Custom Engraved Products
Unfortunately we cannot issue refund on customized products unless we have engraved a wrong text compared to the actual order because engraving leaves a permanent mark on the product.

Shipping
To return your product, you should mail your product to: 16540 Harbor Blvd, Ste H, Fountain Valley, CA 92802

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pricing & Billing

You only pay sales tax if you’re purchasing from within the state of California. If you’re purchasing from within the state of California, the amount of sales tax depends upon your city’s specific sales tax code.

If you log-in to your account, you will see your "Order History." Click on the order number to see a full detail page of your order.

Your credit card will be charged directly upon purchase of a product.

If requesting a refund or store credit for a return, this amount will appear back on your form of payment, or on your Elemental account, once the return is resolved in full.

Guarantees

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by mailing us at info@elementalbottles.com or contacting us at:
Elemental Bottles
16540 Harbor Blvd, Ste H, Fountain Valley, California US 92708

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by mail at info@elementalbottles.com
Elemental Bottles
16540 Harbor Blvd. Ste. H, Fountain Valley, CA 92708

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This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security as well as PCI compliant.

Additional Support

You can contact us by emailing us here. Or feel free to stop by our office or give us a call.

Elemental

16540 Harbor Blvd. Ste. H

Fountain Valley, CA 92708

Phone: (657) 777-4179

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